Refund and cancellation policy

1. How to cancel or reschedule

Call or send us a WhatsApp message on +91 93477 04157 during our opening hours. Please give us your name and the time of your booking. We will confirm the cancellation or the new time back to you — if you have not had a confirmation from us, the appointment still stands.

2. Cancellation charges

• More than 4 hours' notice — no charge. You may reschedule or cancel freely, and anything you have already paid is refunded in full.
• Less than 4 hours' notice — no charge for your first occasion. After that, we may ask for 50% of the treatment price towards the therapist's time before we take a further booking.
• Not arriving without telling us — we may ask for 50% of the treatment price before we take a further booking.
• Arriving late — your session may be shortened so the next guest is not delayed, and the full price applies. If we cannot treat you at all, this is treated as a late cancellation.

We do not apply a charge where you cancel because you are unwell, or for a genuine emergency. Please just tell us.

3. If we cancel

If we have to cancel or reschedule your appointment — for example because a therapist is unwell — we will contact you as soon as we can and offer you the next available time or a full refund of anything you have paid. You will never be charged for an appointment we cancel.

4. If you are not happy with your treatment

Please tell us before you leave the spa, or within 24 hours by phone or WhatsApp. We will listen properly and, depending on what went wrong, offer to redo the treatment at no cost or refund what you paid. We would much rather fix it than have you leave unhappy.

We cannot offer a refund simply because a treatment did not produce a particular result, as outcomes vary from person to person.

5. Memberships, packages and gift vouchers

• Prepaid packages and memberships are valid for the period stated to you at the time of purchase.
• Unused sessions may be refunded within 7 days of purchase, less the full price of any session already taken.
• Gift vouchers may be transferred to someone else but cannot be exchanged for cash.
• Individual sessions within a package follow the same cancellation notice periods as above.

6. How refunds are paid

Refunds are returned to the original payment method wherever possible. Cash payments are refunded in cash at the spa. Card and UPI refunds are processed within 7 working days of our approving them, and may take a few additional days to appear depending on your bank. We do not charge any fee for issuing a refund.

7. Contact us

To cancel, reschedule, or ask about a refund, please contact us:

This policy should be read together with our Terms of Service.